Our impact and performance

Our impactMeasuring to improveLandlord performanceOur strategyReportsRegulation
We want to be open about the difference Southdown makes, how we are performing, and where we are working to improve.

Every year, we work alongside thousands of people across Sussex through housing, mental health, employment and learning disability support. Our aim is to help people feel safe, stay well, build connection and live with dignity, respect and independence.
We also work with the NHS, local authorities, commissioners, voluntary sector partners and community organisations to help make support more joined-up, accessible and centred around the people we support.

This page brings together our impact, performance information, strategy, reports and regulatory details:

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People supported each year

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Services across Sussex

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Years experience
Impact report

Our impact

Impact is about what changes for people.

It might be someone feeling safer at home, getting support before a crisis, building confidence, finding work, feeling more connected, managing money worries, or having more choice and independence in daily life.

Our latest Impact Report shares stories, data and examples from across Southdown, including housing, mental health, employment, learning disability support, financial inclusion, community-based services, client and tenant voice and partnership and system working.

Impact at a glance

Our Impact Report includes headline information about:

  • people supported across Southdown
  • the difference people say our support has made through our services
  • client and tenant voice
  • partnership work and system change

Behind every figure is a person, home, relationship, moment of progress or step towards greater independence.

Read our latest Impact Report
Measuring to improve

How we measure, learn and improve

We use evidence, feedback and performance information to understand what is working well, where there are risks or gaps, and what needs to change.

This includes service data, complaints, quality checks, financial reporting, tenant satisfaction measures, regulatory requirements, and feedback from clients, tenants, colleagues and partners.

Our Quality and Performance teams work with services to review evidence, identify themes and support improvement. Service leaders, the Executive Team, our Board and Board committees also use this information to make decisions, provide assurance and keep Southdown focused on its responsibilities.

Client and tenant voice is central to this work. Feedback from the people we support helps us understand how services feel in real life, not just how they appear in reports.

The Southdown Beacon also supports how we learn and improve. It gives us a shared framework for psychologically informed support, helping us work with compassion, clarity and consistency.

By listening, learning and acting on what we find, we can strengthen practice, improve systems and stay open and accountable to the people and communities we support.

Landlord performance

How we're performing as a landlord

As a landlord, we are responsible for providing safe, well-maintained homes and clear information to tenants.

We publish landlord performance information so tenants and partners can see how we are doing across areas such as repairs, safety, complaints, rent, compliance, tenant satisfaction and how we listen to tenants’ views.

This information helps us understand where we are meeting expectations and where we need to improve.

Latest data: December 2025 — We update these figures monthly.

98.86%

Overall safety compliance rate

93.98%

Urgent repairs completed on time

1.48%

Rent arrears - below 2% industry benchmark

We aim to fix issues quickly to keep your home safe and comfortable.

Emergency repairs (24 hours)

83.87%

Urgent repairs (7 days) Target: 90%

93.98%

Standard repairs (28 days) Target: 90%

85.11%

Your safety is our priority. Our current overall compliance rate is 98.86%.

Electricity performance certificates

7 outstanding

Smoke detectors

Access in progress

Asbestos inspections

2 outstanding

Access issues mean we have tried to visit but could not get in. We will continue trying and will always let you know when we need access.

We learn when things go wrong.

New complaints (Dec 2025)

0

Documents

Complaints Review 2023–24 | Ombudsman Assessment

We work with tenants to keep arrears low so we can reinvest in homes.

Rent arrears

1.48%

This is better than the industry benchmark of 2%.

Your right to request information

You have the right to see the safety documents for your home.

You can request copies of any of the following:

  • Fire Risk Assessment (Annual)
  • Electrical Safety Certificate / EICR (5 years)
  • Gas Safety Certificate (Annual)
  • Energy Performance Certificate

Prefer post? Let us know in the form and we’ll mail them to you.

Request safety documentsRead the TSM ReportVisit For Tenants
Our strategy

Our strategy and future direction

Our Strategy 2025–2030 sets out where Southdown is heading over the next five years, and how we are building strong foundations for the future.

It is shaped by our belief that a safe home provides the foundation for stability and opportunity, that connection and purpose help people thrive, and that high-quality, person-centred support empowers people to lead their own lives.

Our strategy focuses on four areas:

1

Breaking down silos

People’s lives do not fit neatly into service categories, and support should not feel fragmented.

We want support to feel joined-up, accessible and human across housing, mental health, employment, learning disability services and wider community support.

2

Expanding housing access

We want more people to have access to safe, stable and suitable homes, because housing is often the foundation for wellbeing, independence and opportunity.

3

Enabling independence and meaningful purpose

We want people to have more choice, connection and opportunity in their lives, whether that means work, volunteering, learning, relationships, community activity or greater independence.

4

Creating financial flexibility and resilience

We want Southdown to remain strong and sustainable, so we can continue supporting people now and in the future.

Reports and information

Reports, documents and regulatory information

You can download or request key Southdown reports, documents and regulatory information below:
Regulation

Regulatory information

Southdown is a not-for-profit organisation and registered housing association.

We are registered, regulated or accountable through organisations and legal frameworks including the Regulator of Social Housing, the Care Quality Commission, the Financial Conduct Authority and the Information Commissioner’s Office. We are also a member of the National Housing Federation.

These responsibilities help make sure we meet required standards, protect people’s rights, manage information safely and remain open and accountable in how we work.
You can view Southdown’s profile on the Care Quality Commission website and read inspection reports for our CQC-registered services.

Our Data Protection Officer oversees how we manage personal information and meet our data protection responsibilities.

Read our privacy information

For queries, contact DPO@southdown.org

Board declarations of interest

We keep a Register of Board and Committee Members’ Declarations of Interest. You can request a copy of the register by contacting Southdown.

Request the register
Regulator of Social Housing

Regulates social housing providers in England. We are committed to the National Housing Federation's code of governance.

Care Quality Commission

Regulates health and adult social care services. Our registered care services are inspected against essential standards of quality and safety.

National Housing Federation

The trade body for housing associations. We are a member and work to their best practice standards.

Financial Conduct Authority

Regulates financial services. We are registered and work to their standards of conduct and transparency.

Information Commissioner's Office

Upholds data protection rights. Our Data Protection Officer is Tara Mackintosh.

Recognised as a leading employer

We’re proud to be recognised for the way we support our colleagues and create a place where people can do good work and be themselves.