Get in touch
We are here to listen and help. Whatever you need, we are ready to hear from you.
Do you need urgent help?
If you or someone else is in immediate danger, call 999.
For mental health crises or emergency housing support, view our emergency contacts.
How can we help?
Tell us what's on your mind
Whether you want to share feedback or raise a formal concern, we want to hear from you.
Compliments & suggestions
Give feedback
Tell us what we did well or how we can improve. Your feedback helps us shape our services for everyone we support.
Complete feedback forminvestigation
Make a complaint
If you are unhappy with a service and want a formal investigation, our "Have Your Say" process ensures your concern is handled fairly.
Go to 'Have your say'Visit us
Our offices
We have offices across Sussex. Our teams are available during office hours to help with enquiries.
Lewes
Southdown, 2 Bell Lane,
Lewes, East Sussex, BN7 1JU
Mon-Thu 8.30am-5pm,
Fri 8.30am-4.30pm
Hailsham
Prospects House,
7/9 George Street,
Hailsham, East Sussex, BN27 1AD
Direct contacts
Direct enquiries
Not sure who to contact? Use these direct lines to reach the right team quickly.
For Tenants
Need to pay rent or report a repair? Visit our dedicated Tenant Hub for everything you need.
Go to Tenant HubFor Job Seekers
Questions about a specific role or working at Southdown? Our People team is happy to help
Email recruitmentFor Media
Press releases, statements, and spokesperson requests. Please contact our communications team.
Email communicationsFor Professionals & Referrers
Information for commissioners, referrers, and partners about working with Southdown.
For professionalsShare your thoughts
Feedback form
Use this form to send a compliment, a suggestion for a staff member, or general feedback. We read every response.
Need urgent help?
If you are in crisis or need immediate support, please don't wait - use our emergency contacts page.