Welcome to your tenant hub
This is your space.
Everything you need to manage your tenancy, report problems, and have your say about how we work.
Your home & safety
Keeping your home safe
Your safety is our priority. Here is what you need to know about keeping your home safe and reporting concerns.
Damp, mould & condensation
If you spot damp or mould, do not wait. Report it straight away so we can act quickly.
Safety checks
Annual gas safety checks and fire risk assessments. Find out when your next check is due or request a certificate.
Anti-Social Behaviour
Everyone deserves to feel safe at home. If you are experiencing noise, harassment, or ASB, we can help.
Repairs
Something broken in your home? Our dedicated Property Services team is here to help.
Quick contacts
General enquiries
01273 405 800
Out of hours
01273 898 744
Same number – diverted to out-of-hours provider
Non-urgent repairs
property.services@southdown.org
For gas emergencies call:
0800 111 999
Your tenancy
Managing your tenancy
Everything you need to understand and manage your tenancy with Southdown.
Tenant handbook
Your complete guide to living with Southdown - your rights, responsibilities, and our service standards.
View the handbookYour tenancy
Everything you need to manage your tenancy - paying rent, your rights, and what to do if you're thinking of leaving.
Moving adviceMoney & benefits
Paying rent, claiming benefits, and getting help if you are struggling financially.
Money advice & supportSTAIRS (My progress)
Track your journey towards independence using the STAIRS self-assessment tool.
Find out about STAIRSYour voice
Have your say
We want to provide the best possible service. Your feedback - good or bad - helps us improve.
Feedback & complaints
If you are unhappy, or want to compliment a staff member, let us know. We take all feedback seriously and will respond.
Client & tenant involvement
Help shape how we work. Join a tenant panel, interview new staff, or review our policies.
Openness & transparency
Our performance as your landlord
You have a right to know how we are performing. We publish our data openly.
Can't find what you need?
Our housing team is here to help.