Welcome to your tenant hub
Keeping your home safe
Your safety is our priority. Here is what you need to know about keeping your home safe and reporting concerns:
Damp, mould and condensation
If you spot damp or mould, do not wait. Report it straight away so we can act quickly.
Safety checks
Annual gas safety checks and fire risk assessments. Find out when your next check is due or request a certificate.
Anti-Social Behaviour
Everyone deserves to feel safe at home. If you are experiencing noise, harassment, or ASB, we can help.
Repairs
Something broken in your home? Our dedicated Property Services team is here to help.
Managing your tenancy
Everything you need to understand and manage your tenancy with Southdown:
Tenant handbook
Your complete guide to living with Southdown - your rights, responsibilities, and our service standards.
View the handbookYour tenancy
Everything you need to manage your tenancy - paying rent, your rights, and what to do if you're thinking of leaving.
Moving adviceMoney & benefits
Paying rent, claiming benefits, and getting help if you are struggling financially.
Money advice & supportSTAIRS (My progress)
Track your journey towards independence using the STAIRS self-assessment tool.
Find out about STAIRSYour voice
We want to provide the best possible service. Your feedback - good or bad - helps us improve.
Feedback & complaints
If you are unhappy, or want to compliment a staff member, let us know. We take all feedback seriously and will respond.
Client & tenant involvement
Help shape how we work. Join a tenant panel, interview new staff, or review our policies.
Our performance as your landlord
You have a right to know how we are performing. We publish our data openly.
Can't find what you need?
Our housing team is here to help.