Get in touch
We are here to listen and help. Whatever you need - we are ready to hear from you.
Do you need urgent help?
If you or someone else is in immediate danger, call 999.
For mental health crises or emergency housing support, view our emergency contacts.
How can we help?
Tell us what's on your mind
Whether you want to share feedback or raise a formal concern, we want to hear from you.
Compliments & suggestions
Give feedback
Tell us what we did well or how we can improve. Your feedback helps us shape our services for everyone we support.
Complete feedback forminvestigation
Make a complaint
If you are unhappy with a service and want a formal investigation, our "Have Your Say" process ensures your concern is handled fairly.
Go to 'Have your say'Visit us
Our offices
We have offices across Sussex. Our teams are available during office hours to help with enquiries.
Lewes
Southdown, 2 Bell Lane,
Lewes, East Sussex, BN7 1JU
Mon-Thu 8.30am-5pm,
Fri 8.30am-4.30pm
Hailsham
Prospects House,
7/9 George Street,
Hailsham, East Sussex, BN27 1AD
Direct contacts
Direct enquiries
Not sure who to contact? Use these direct lines to reach the right team quickly.
Tenant handbook
Your complete guide to living with Southdown - your rights, responsibilities, and our service standards.
View the handbookYour tenancy
Everything you need to manage your tenancy - paying rent, your rights, the tenant handbook, and what to do if you're thinking of leaving.
Moving adviceMoney & benefits
Thinking of leaving? Information on ending your tenancy, transfers, or mutual exchanges.
Money advice & supportSTAIRS (My progress)
Track your journey towards independence using the STAIRS self-assessment tool.
Find out about STAIRS