We aim to fix issues quickly to keep your home safe and comfortable.
Our performance
We believe in being open about how we perform. This page brings together our governance, regulatory status, and the standards we work to – so anyone with an interest in our work can see how we’re doing.
Transparency
Reports and accounts
Each year we publish reports on our strategy, impact, and financial performance. These are available to download below.
Regulation
How we're regulated
Southdown is an exempt charity and a registered society under the Co-operative and Community Benefit Societies Act 2014. Because of the range of services we provide, we are registered with and regulated by several organisations.
Regulator of Social Housing
RSH - Registered: L1829Regulates social housing providers in England. We are committed to the National Housing Federation's code of governance.
Care Quality Commission
CQCRegulates health and adult social care services. Our registered care services are inspected against essential standards of quality and safety.
National Housing Federation
NHF - MemberThe trade body for housing associations. We are a member and work to their best practice standards.
Financial Conduct Authority
FCA - RegisteredRegulates financial services. We are registered and work to their standards of conduct and transparency.
Information Commissioner's Office
ICO - Z6895951Upholds data protection rights. Our Data Protection Officer is Tara Mackintosh.
Landlord performance
How we're performing as a landlord
As a registered social housing provider, we are committed to providing safe, high-quality homes for our tenants. We publish our performance openly so tenants and stakeholders can hold us to account.
Latest data: December 2025 — We update these figures monthly.
98.86%Overall safety compliance rate
93.98%Urgent repairs completed on time
1.48%Rent arrears - below 2% industry benchmark
Repairs & maintenance
Emergency repairs (24 hours)
83.87%
Urgent repairs (7 days) Target: 90%
93.98%
Standard repairs (28 days) Target: 90%
85.11%
Safety & compliance
Your safety is our priority. Our current overall compliance rate is 98.86%.
Electricity performance certificates
7 outstanding
Smoke detectors
Access in progress
Asbestos inspections
2 outstanding
Access issues mean we have tried to visit but could not get in. We will continue trying and will always let you know when we need access.
Complaints
We learn when things go wrong.
New complaints (Dec 2025)
0
Documents
Complaints Review 2023–24 | Ombudsman Assessment
Rents & arrears
We work with tenants to keep arrears low so we can reinvest in homes.
Rent arrears
1.48%
This is better than the industry benchmark of 2%.
Your right to request information
You have the right to see the safety documents for your home. You can request copies of any of the following:
- Fire Risk Assessment (Annual)
- Electrical Safety Certificate / EICR (5 years)
- Gas Safety Certificate (Annual)
- Energy Performance Certificate
Prefer post? Let us know in the form and we’ll mail them to you.
Request safety documents
Read the TSM ReportMore in For Tenants
Governance
Quality and governance
Our Board has overall responsibility for good governance and ensuring we meet all regulatory and legal requirements. Our Risk, Audit and Performance Committee regularly reviews quality across all our activities.
Quality and performance analysts
We have dedicated Quality and Performance analysts who oversee data collection and analysis across all services. This helps us understand what works, why it works, and how we can keep improving.
Risk, Audit and Performance Committee
Our Board committee meets regularly to review risk, scrutinise our performance data, and hold our leadership team to account for delivering high quality services.
BILD ACT certified training
Our Positive Behaviour Support training and Restrictive Physical Interventions training is certified by the British Institute of Learning Disability as meeting Restraint Reduction Network standards.
Board declarations of interest
We maintain a Register of Board Members' Declarations of Interest in line with our governance code. You can request a copy at any time.
Request a copy of the Register of Board Members' Declarations of Interest
Our people
Recognised as a leading employer
We’re proud to be recognised for the way we support our people.
Want to work with us?
Join a team that believes in compassion, accountability, and making a real difference every day.
Explore more about us
Dive deeper into how we work, who leads us, and how we perform.